April 20th, 2006

Monte Carlo Inn,
5 Derry Road (East), Mississauga, ON
11:30 AM to 1:30 PM

The way we communicate has changed. We have seen a variety of new mediums for business communications playing an increasingly important role in the way we communicate every day such as Email, the Web, fax and Internet chat, just to name a few. The traditional business phone system is a tool optimized specifically for voice communication. In a world where the way we communicate is changing, so will the role of the business phone system.

If you find yourself in the process of selecting a new phone system or needing greater functionality in your phone system, then this seminar is for you. In this seminar, we'll explore a whole new generation of phone technology solutions and provide you with practical information and advice to help you make sense of this exploding market and select the appropriate solution for your business.

We will proactively discuss the following:

How New Generation Phone Technologies will help your business grow and deliver cost savings

• get closer to your customers with complete integrated voice and data solutions which include voice mail, auto-attendant, conferencing, paging and most standard features you want in a phone system - plus advanced features that are only possible with a network-based phone system
• get your voice and emails in the same inbox
• have the freedom to constantly change how your phone system behaves to enhance your business productivity without costly technician visits
• eliminate the cost and administrative overhead required for separate voice and data networks

Myth or Truth: “don't need a call centre– we’re a small business”

• Small and medium sized businesses can benefit from the functionality of highly sophisticated call centres without increased costs
• How the next generation phone technology easily integrates with off-the-shelf software including Customer Relationship Management (CRM) and Call Centre applications